TikiWiki has been named to the Seventh Annual EContent 100. The annual list contains the companies “that matter most in the digital content industry.”
The wealth of new features and enhancements contained in the upcoming Release 1.10 will no doubt maintain Tiki’s position as one of the best digital content and social media platforms.
Read the complete 2007 EContent 100 List.
The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly to wiki pages, e.g. ((Safe Mode)), instead of using URLs. Provide single-sign on and an easily maintainable single set of user permissions/groups for support helpers. Leverage the flexibility and customizability of open source to provide a superior support experience for your customers.
For more information on how TikiWiki is used for Firefox Support, see Firefox Support Forum Goes Live. Check out Citadel Rock’s website if you are looking for TikiWiki consulting, integration, and customization.
Filed under Customer Support, Knowledge Bases, Mozilla, TikiWiki, Wiki, Wikis
The support.mozilla.com project currently in beta (powered by TikiWiki) is keeping me busy. But I’m pleased to say that improvements are being made at a healthy pace. It’s always nice to receive thanks and accolades from happy users.
The wiki now has a staging and approval system. Think of it as having pairs of pages that exist in two twinned wikis, a staging wiki where edits can be made by all contributors just like in any regular wiki, and where these changes are committed to the stable wiki (synonymous with approved wiki/definitive wiki) only when someone who is an approver or moderator publishes those changes. This is not a traditional content approval system – the staging wiki is a full wiki in its own right, combining the collaborative authoring benefits a wiki brings with the stability of having reviewed content in the approved wiki.
The overall project is still in early days though, and much more has yet to be done including the implementation of the world’s first(?) really large translation of a knowledge base the wiki way. This is planned to start in January 2008. Yes, I know Wikipedia and other wikis exist in many languages, but this will be different, where the wiki itself is augmented with tools to facilitate the translation process (see wiki-translation.com for more info).
Social network analysis of wiki pages, their authorship, and relationships between contributors currently utilize graph-based visualizations. However, there is no readily available tool for end-users to visualize these networks.
WikiNetNav is a new tool for wiki end-users to explore social networks implied through co-authorship, review changes made by other users, and to personalize and visualize their desired change notifications. This new graph-based tool will allow the monitoring of wiki pages as well as authors.
Users will be able to visualize the social network of contributors so as to more easily identify and select contributors to monitor based on their interests. This also facilitates identification of experts or possessors of relevant tacit knowledge.
In addition, the new tool can present the page linking network of monitored wiki pages, allowing users to more easily select additional pages to monitor.
WikiNetNav currently only works with TikiWiki but my plans are to abstract the core parts of WikiNetNav from the TikiWiki implementation so that it can be used with other wikis as well. I will be setting this up as an open source project, so let me know if you are interested in being a co-founder.
Related: Social Network Analysis of TikiWiki
Filed under Social Network Analysis, TikiWiki, Wiki, Wikis
Videos and slides of my presentation at the Free Software and Open Source Symposium on social network analysis of the TikiWiki open source community are now available.
Filed under Open Source, Social Network Analysis, TikiWiki, Wiki, Wikis
A rather lengthy OECD report on Web 2.0, Wikis and Social Networking has been published. It covers a fair bit of ground, and provides a good overview in language that can easily be understood by people unfamiliar with these concepts or technology. A number of tables and charts provide useful statistics, especially on the prevalence of user generated content across the web. Covering business models, social, economic and policy implications involving the use of practically every technology covered under the broad Web 2.0 umbrella, this is a useful reference that takes the trouble to define the terminology used in a for-granted manner by most of us involved in the field.
Filed under Social Networking, Web 2.0, Wikis
Back in July, the Talent First Network launched a Creative Commons licensed online publication called the Open Source Business Resource, now into its third issue, and available at www.osbr.ca. My article on “Open Source as Community” appears on page 20 in the PDF version. You can also access the HTML version directly here.
While we are on the topic of Open Source, check out the Free Software and Open Source Symposium in Toronto to be held on Oct 25-26, at which I will be speaking on “Social Network Visualization of Tikiwiki Open Source Activity.” I will also be doing a demo at WikiSym earlier that week in Montreal.
Filed under Open Source, Social Network Analysis, TikiWiki, Wiki, Wikis
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