The June 2008 report on “Collaboration and Social Media” by the Gilbane Group suggested that “the future of social media focuses on delivering vertical solutions complete with rich domain expertise.” This is a view that I have found to repeatedly ring true. This further reinforces my belief that open source collaboration solutions are inherently superior [...]
Entries Tagged as ‘Wikis’
September 14, 2008
Vertical solutions based on TikiWiki – An opportunity for open source entrepreneurs and consultants
June 15, 2008
Firefox’s revolutionary community approach to customer support
As the launch of Firefox 3 draws close, it is time to reflect on how revolutionary open source has been and how it still has so much to grow into. Being part of the Firefox support team has provided a brand new perspective that brings the open source way of doing things into a non-software [...]
March 23, 2008
Speed geeking my latest open source passion (Kaltura) at Penguin Day
At Penguin Day New Orleans, in response to request for speed geeking volunteers, I decided to show my latest open source passion – Kaltura. Kaltura is the world’s first open source collaborative video platform. This is quite awesome stuff. Think of it as a YouTube type system for embedding videos on a webpage with the [...]
January 17, 2008
TikiWiki Listed in EContent Top 100
TikiWiki has been named to the Seventh Annual EContent 100. The annual list contains the companies “that matter most in the digital content industry.” The wealth of new features and enhancements contained in the upcoming Release 1.10 will no doubt maintain Tiki’s position as one of the best digital content and social media platforms. Read [...]
January 16, 2008
Wikify your support forum and knowledge base
The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly to wiki pages, e.g. ((Safe Mode)), instead of using URLs. Provide single-sign on and an [...]
December 14, 2007
Support.mozilla.com keeping me busy
The support.mozilla.com project currently in beta (powered by TikiWiki) is keeping me busy. But I’m pleased to say that improvements are being made at a healthy pace. It’s always nice to receive thanks and accolades from happy users. The wiki now has a staging and approval system. Think of it as having pairs of pages [...]
