Category Archives: Value Co-creation

Lightning Talk at Business 3.0

On Wednesday, October 6, I was part of a lineup of lightning talk speakers at Business 3.0: How the Future of Technology Will Change Business, an event organized by the Ivey Alumni Association. These are my slides.

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Filed under Open Source, TikiWiki, Value Co-creation

Firefox’s revolutionary community approach to customer support

As the launch of Firefox 3 draws close, it is time to reflect on how revolutionary open source has been and how it still has so much to grow into. Being part of the Firefox support team has provided a … Continue reading

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Filed under Customer Support, Firefox, Mozilla, Open Source, TikiWiki, Translation, Value Co-creation, Wiki, Wikis