As the launch of Firefox 3 draws close, it is time to reflect on how revolutionary open source has been and how it still has so much to grow into. Being part of the Firefox support team has provided a brand new perspective that brings the open source way of doing things into a non-software [...]
Entries Tagged as ‘Mozilla’
January 16, 2008
Wikify your support forum and knowledge base
The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly to wiki pages, e.g. ((Safe Mode)), instead of using URLs. Provide single-sign on and an [...]
December 14, 2007
Support.mozilla.com keeping me busy
The support.mozilla.com project currently in beta (powered by TikiWiki) is keeping me busy. But I’m pleased to say that improvements are being made at a healthy pace. It’s always nice to receive thanks and accolades from happy users. The wiki now has a staging and approval system. Think of it as having pairs of pages [...]
