Entries Tagged as ‘Knowledge Bases’

January 16, 2008

Wikify your support forum and knowledge base

The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly to wiki pages, e.g. ((Safe Mode)), instead of using URLs. Provide single-sign on and an [...]