Home
About
Events / Conferences

Category Archives: Knowledge Bases

January 16, 2008

Wikify your support forum and knowledge base

The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly … Continue reading →

Leave a Comment

Filed under Customer Support, Knowledge Bases, Mozilla, TikiWiki, Wiki, Wikis

Nelson is the CEO of Citadel Rock Online Communities Inc., a company providing online collaboration and social media solutions.
Twitter
The Blogroll
Keywords
Blogging Broadband Customer Support Disruption DRM E-commerce Economics Education Firefox Game Theory Healthcare Internet Governance Kaltura Knowledge Bases Modularity Movable Type Mozilla Open Content Open Source SOA Social Network Analysis Social Networking TikiWiki Value Co-creation Video Virtual Spaces Virtual Worlds Web 2.0 Wiki Wikis
Archives
Subscribe to RSS Feed

Subscribe to Email Powered by FeedBurner
Copyright

Unless otherwise specified, all work is licensed under a Creative Commons Attribution 3.0 License. Attribution to Nelson Ko is required for any use of this work. This should be accompanied by a link to nelsonko.com whenever technically feasible.