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Category Archives: Firefox

June 15, 2008

Firefox’s revolutionary community approach to customer support

As the launch of Firefox 3 draws close, it is time to reflect on how revolutionary open source has been and how it still has so much to grow into. Being part of the Firefox support team has provided a … Continue reading →

Filed under Customer Support, Firefox, Mozilla, Open Source, TikiWiki, Translation, Value Co-creation, Wiki, Wikis

Nelson is the CEO of Citadel Rock Online Communities Inc., a company providing online collaboration and social media solutions.
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Blogging Broadband Customer Support Disruption DRM E-commerce Economics Education Firefox Game Theory Healthcare Internet Governance Kaltura Knowledge Bases Modularity Movable Type Mozilla Open Content Open Source SOA Social Network Analysis Social Networking TikiWiki Value Co-creation Video Virtual Spaces Virtual Worlds Web 2.0 Wiki Wikis
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Unless otherwise specified, all work is licensed under a Creative Commons Attribution 3.0 License. Attribution to Nelson Ko is required for any use of this work. This should be accompanied by a link to nelsonko.com whenever technically feasible.

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