The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly to wiki pages, e.g. ((Safe Mode)), instead of using URLs. Provide single-sign on and an easily maintainable single set of user permissions/groups for support helpers. Leverage the flexibility and customizability of open source to provide a superior support experience for your customers.
For more information on how TikiWiki is used for Firefox Support, see Firefox Support Forum Goes Live. Check out Citadel Rock’s website if you are looking for TikiWiki consulting, integration, and customization.
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