Support.mozilla.com keeping me busy

The support.mozilla.com project currently in beta (powered by TikiWiki) is keeping me busy. But I’m pleased to say that improvements are being made at a healthy pace. It’s always nice to receive thanks and accolades from happy users.

The wiki now has a staging and approval system. Think of it as having pairs of pages that exist in two twinned wikis, a staging wiki where edits can be made by all contributors just like in any regular wiki, and where these changes are committed to the stable wiki (synonymous with approved wiki/definitive wiki) only when someone who is an approver or moderator publishes those changes. This is not a traditional content approval system – the staging wiki is a full wiki in its own right, combining the collaborative authoring benefits a wiki brings with the stability of having reviewed content in the approved wiki.

The overall project is still in early days though, and much more has yet to be done including the implementation of the world’s first(?) really large translation of a knowledge base the wiki way. This is planned to start in January 2008. Yes, I know Wikipedia and other wikis exist in many languages, but this will be different, where the wiki itself is augmented with tools to facilitate the translation process (see wiki-translation.com for more info).

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Filed under Mozilla, TikiWiki, Wiki, Wikis

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